Frequently Asked Questions

No. You can book directly with a physiotherapist — no GP referral is required.

However, you may need a referral if:

• You are claiming through WorkCover

• You are under a Medicare EPC/CDM plan

• You are using DVA services

• Your treatment is part of a CTP claim

If you’re unsure, our team can guide you.

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Your initial consultation includes:

• A detailed discussion about your injury or concern

• A thorough physical assessment

• A clear diagnosis and explanation

• A personalised treatment plan

• Hands-on treatment where appropriate

• Exercises or strategies to begin straight away

Our goal is that you leave your first appointment understanding exactly what’s going on and what the plan is to get you back to “Life to the Full.”

Initial consultations are typically longer to allow for a comprehensive assessment. Follow-up appointments focus on treatment progression and exercise progression.

If you require extended time (complex cases, multiple areas, return-to-sport planning), we can arrange longer sessions.

This depends on:

• The type of injury

• How long it has been present

• Your goals

• Your commitment to the treatment plan

At your first appointment, we’ll outline expected timeframes and milestones so there are no surprises.

Not at all. Physiotherapy isn’t just for injuries.

We help with:

• Injury prevention

• Strength and performance

• Post-surgery rehab

• Workplace or sporting screening

• Long-term condition management

Please bring:

• Any relevant scans (X-ray, MRI, CT)

• Referral letters (if applicable)

• Private health insurance card

• Comfortable clothing suitable for assessment

Yes. If you have extras cover that includes physiotherapy, you can claim on the spot through HICAPS (if available in your clinic).

Treatment should never feel uncontrolled or unsafe. Some techniques or exercises may create temporary discomfort, especially when rehabbing injuries, but this is always explained and guided appropriately.

Our aim is to progress you safely and effectively.

Physiotherapists commonly treat:

• Back and neck pain

• Shoulder, knee, and ankle injuries

• Sports injuries

• Work-related injuries

• Post-operative rehabilitation

• Headaches

• Tendon pain

• Arthritis

If you’re unsure whether we can help, just ask.

We focus on:

• Thorough assessments

• Clear diagnosis and education

• Evidence-based treatment

• Strength and exercise-based rehab

• Measurable outcomes

Most importantly, we focus on helping you return to the activities that matter most — living Life to the Full.

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